Complaints & Feedback
Your Voice Matters
We welcome feedback and take every complaint seriously as part of our commitment to quality and safeguards.
How We Handle Complaints
1
Tell Us
Share your feedback or complaint via the form, phone or email.
2
We Listen
We acknowledge within 2 business days and review fairly.
3
We Resolve
We work with you toward a respectful, timely resolution.
You may also contact the NDIS Quality and Safeguards Commission at any time.
Submit Feedback or a Complaint
Thank you
Your feedback has been received. Where you have asked us to respond, our Greater Melbourne team will be in touch. You can also email info@spinelcare.com.au.